Family Support & Involvement Program - Mental health support

Provided by Vancouver Coastal Health

Provides support, counselling, information, and referrals to mental health service for clients and their friends and family. For families residing in Vancouver.
This team assists families with resources, education, information, and support, as well with facilitating the inclusion of family in the care of their loved ones. The team also works on including families in important decisions that are taken by Vancouver Coastal Health, for example the design and planning of the new mental health hospital, the Joseph and Rosalie Segal & Family Health Center.

Team members are:
- Isabella Mori who supports “Community” – families of people with mental health or substance use concerns who live in the community (i.e. are not in Acute or Tertiary – see below). Contact Isabella at 604-314-9032 or isabella.mori@vch.ca
- Tao-Yee Lau supports “Tertiary” – families of people with mental health or substance use concerns in longer-term facilities (e.g. Willow Pavilion, Sumac). Contact Tao-Yee at 236-885-8169 or taoyee.lau@vch.ca
- Andrea Sierralta supports “Acute” – families of people with mental health or substance use concerns currently in hospital at the Segal Centre. Contact Andrea at 604-290-3817 or andrea.sierralta@vch.ca

The FSI team facilitates the Family Connections Support group for families/supporters of people with mental health/substance difficulties. It is drop-in – no need for signup. Meets every 1st Thursday and 3rd Monday of the month from 6-8pm. Location: UNTIL FURTHER NOTICE THESE SUPPORT GROUPS WILL BE DONE ONLINE VIA ZOOM. Please contact isabella.mori@vch.ca for a zoom invitation. Physical location once the COVID19 crisis is over: Joseph & Rosalie Segal & Family Health Center, 803 West 12th Avenue, Vancouver. 803 West 12th is in the center of the VGH campus. You can access it from Willow & West 10th, or from Willow & West 12th. It is right behind the Blusson Spinal Center. For more information, contact Isabella Mori (isabella.mori@vch.ca).

Please visit the website below for continuously updating resources and web links

If your loved one is experiencing a mental health crisis, please contact the Access and Assessment Centre at 604-675-3700 or go to their web site.

Location finder: https://www.spotlightonmentalhealth...

604-314-9032 (Vancouver Community Coordinator)

Public email: Isabella.Mori@vch.ca

Website: https://www.spotlightonmentalhealth...

Hours of Operation: Monday - Friday, 9:00 AM - 5:00 PM

236-885-8169 (Regional Tertiary Coordinator)

Public email: taoyee.lau@vch.ca

778-879-3293 (Manager)

Public email: Jennifer.Glasgow@vch.ca

604-290-3817 (Vancouver Acute Coordinator)

Public email: sean.ford@vch.ca

Service is available in English.

Cost: No cost

Associated Programs/Services

Also offered by Vancouver Coastal Health:

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Availability

Service area: Vancouver

Ways to Access
  • Provided 1:1 in-person
  • Provided at a single location
  • Provided online: email / video / on-line

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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