Intensive Case Management Team (ICMT) - North Shore

Provided by Vancouver Coastal Health

Intensive Case Management Teams (known as ICM or ICMT) provide a support role for people who experience severe substance use challenges, chronic unmet medical needs, and multiple barriers to accessing services.
Intensive Case Management Teams (known as ICM or ICMT) provide a support role for people who experience severe substance use challenges, chronic unmet medical needs, and multiple barriers to accessing services.

Clients must meet all the following:
  • Reside on the North Shore
  • 19 years or older
  • Experiencing housing instability, at risk of homelessness, precariously housed and/or hard to reach
  • Substance use concerns contributing to persistent and/or recurrent physical or psychosocial challenges
  • Experiencing significant challenges requiring a coordinated, intensive approach to support their overall well-being
  • Experiencing significant challenges accessing and remaining engaged with other services in community
  • Aware of the referral and be willing to engage with the team

Clients must also meet one or more of the following criteria:
  • Complex primary care needs
  • Complex mental health needs (does not require diagnosis)
  • Complex psychosocial needs
  • Frequent use of hospital acute services

604-984-5000 ext. 2385195

Public email: NSICMT@vch.ca

Website: https://www.vch.ca/en/location...

1337 St. Andrews Avenue, North Vancouver, British Columbia, V7L 0B8

Hours of Operation: Monday and Saturday 8:00 AM to 4:00 PM, Tuesdays 8:00 AM to 6:00 PM and Wednesday to Friday 8:00 AM to 7:00 PM

Service is available in English.

Interpreter available upon request.

Cost: No cost

Referral options:

  • Health professional referral
Associated Programs/Services

Also offered by Vancouver Coastal Health:

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Availability

Service area: Lions Bay, North Vancouver, West Vancouver + show cities

Service area cities: Lions Bay, North Vancouver, and West Vancouver

Service Types Provided
Ways to Access
  • Provided 1:1 in-person

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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