Access & Assessment Centre (AAC)- Intake for Mental Health and/or Substance Use Services - Vancouver

Provided by Vancouver Coastal Health

A walk-in clinic and phone service for urgent and non-emergency access to Mental Health and/or Substance Use services in Vancouver.
The Access & Assessment Centre (AAC) offers assessment in person and by phone, short-term treatment on-site, and clinical outreach to Vancouver residents.

The AAC is the single point of access to Vancouver Coastal Health Mental Health and/or Substance Use services. It offers an alternative to the emergency department for people having a non-life-threatening mental health and/or substance use issue.

Staff includes Registered Nurses, Registered Psychiatric Nurses, Psychiatrists, Social Workers, and reception staff.

Eligibility: Services are limited to City of Vancouver residents ages 17+ who are experiencing a non-life-threatening Mental Health and/or Substance Use issue. If you are unsure, call.

How to Access: Eligible adults can self-refer by calling or walking into the clinic. Families and friends concerned about a loved one can call to initiate a referral for eligible adults. If a family practitioner wants to refer a patient they can call in and let them know any details, but this is not required to access care.

Referral Instructions: Eligible adults can self-refer to the AAC by calling or walking into the clinic. Family physicians and external agencies can also refer by completing the form below and faxing it (See fax number below).

604-675-3700

Public email: aac@vch.ca

Website: http://www.vch.ca/locations-services...

Joseph & Rosalie Segal & Family Health Centre - #1st Floor, 803 West 12th Avenue, Vancouver, British Columbia, V5Z 1N1

Hours of operation: Call 604-675 3700 between 7:30 AM – 10:00 PM. Walk-in 7:30 AM – 9:30 PM. Open 7 days a week, including holidays.

Service is available in English.

Cost: No cost

Referral options:

  • Self-referral
  • Physician or nurse practitioner referral
  • External agency referral
Associated Programs/Services

Also offered by Vancouver Coastal Health:

Just the closest matches listed. Click to see more!
Availability

Service area: Vancouver Coastal Health Area

Ways to Access
  • Provided 1:1 in-person
  • Provided at a single location
  • Provided by phone

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

Click anywhere to close